Ordering a new refrigerator is an iffy deal at best. It's not an appliance you can test drive, after all. Buyer reviews are always helpful, but the balance seems to weigh in the negative for most brands these days.
If you're not too handy and happen to have copper tubing installed for water and ice dispensing, you can forget about an assist from the delivery folks. They're instructed to handle only plastic tubing. For one, there are fewer risks – plastic is bendable. Copper is not. It can easily break with a sudden, even light, twist and stores/delivery services are not going to take that risk. However, if you're willing to make the hookup yourself before they have everything else checked out, you should be OK. The conscientious delivery people will stick around to make sure there aren't any links from your handiwork.
On the other hand, make a note to switch out that copper for plastic the next time a plumber is in the 'hood.
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